Narcissist Check / NPD避雷针 · Last updated: 2026-09-15
Need help? Check the FAQ below first. If your issue isn't resolved, contact us by email at the bottom of this page. We typically reply within 2 business days.
Please include your device model, OS version, app version (Settings → About), and a screenshot of the issue so we can help quickly.
2. Frequently Asked Questions
2.1 Clarity Mirror says "consent required"?
Clarity Mirror and the Practice Field call a third-party AI (DeepSeek). The first time you use any AI feature, the app shows a notice explaining what is sent, to whom, and why, and you must tap "Agree & Continue". Without consent, local features (diary, evidence, library) still work — only AI features are disabled. You can review or withdraw consent under Settings → Privacy & Consent.
2.2 Analysis fails / keeps spinning after I paste a conversation?
Check your connection: AI analysis needs internet. Retry on Wi-Fi or cellular.
Text too long: keep each submission under ~4,000 characters; split longer ones.
Screenshot unclear: ensure text is legible and unobstructed, under 10MB.
Still failing: force-close the app and reopen, or update to the latest version.
2.3 Forgot my privacy-lock passcode?
By design, the privacy-lock passcode is not stored on any server and cannot be recovered. After repeated wrong attempts or choosing "Forgot passcode", all local data on this device is erased (diary, evidence, practice logs). Data backed up via Cloud Sync (VIP) can be re-downloaded; data without cloud sync cannot be recovered. Please proceed with care.
2.4 Where is my data stored? Can it leak?
Diary, evidence, and practice logs stay encrypted on your device by default. Your input is sent to DeepSeek only when you actively use an AI feature; originals are discarded after analysis and never retained. See the Privacy Policy for details.
2.5 How do I export evidence / PDF?
Open Evidence Gallery, select the items to export, and tap "Export PDF" to save or share. The PDF contains only what you select and is never uploaded.
2.6 Cloud Sync backup (VIP)
When enabled, local data is transmitted encrypted to our sync service for multi-device recovery. You can turn sync off or delete the cloud backup anytime under Settings → Cloud Sync. Cloud data is deleted as agreed after you disable sync.
3. Subscriptions & Billing
Subscriptions are handled by the App Store / Google Play; we never handle your card details.
Manage / cancel: on iOS via Settings → Apple ID → Subscriptions; on Android via Play Store → Subscriptions.
Charged but not unlocked: confirm you're signed in with the same account and restart the app; if still locked, contact us with your receipt (order ID).
Refunds: governed by platform policy — request via App Store / Google Play; we can provide proof of purchase.
4. Compatibility & Requirements
iPhone: iOS 15.0 or later
iPad: iPadOS 15.0 or later
Android: 10.0 or later
5. Important Notice
This app is not a diagnostic tool and does not replace professional therapy. If you are in crisis or at risk of harming yourself or others, contact local emergency services immediately (e.g., call 110 / 120) or a crisis hotline (e.g., China mental-health hotline 12356). You deserve to be taken seriously.